Will I be fluent after I complete a 10-week group class?
First of all, we love your enthusiasm!
Fluency is the result of highly-advanced proficiency in a language that is combined with deep cultural understanding. The number of years it takes to become fluent depends on a lot of factors, including the language you are learning and your first language (e.g. an English speaker will be able to become fluent in Spanish more quickly than in Chinese or Arabic).
Learning a language is like learning a musical instrument. It’s a lifelong journey of always growing and discovering something new.
If you enjoy the group class setting and learning alongside peers and friends, we can create a customized group (3+ students) or semi-private (2 students) class.
For all customized lessons, we connect you with a CSL teacher for a consultation where s/he will work with you to develop a plan and schedule that meets your unique interests, goals and needs.
Where are in-person classes held?
The CSL Classroom is located in St. Elmo (view map). While many of our in-person classes are held in this space, others take place at various locations across the greater Chattanooga area in the spaces of some of our program partners.
If you sign up for an in-person class, the class location and address will be listed with the class information when you register.
What materials or supplies do I need for classes?
When you register for a class on our website, you’ll see any additional materials required for that class at checkout.
We work hard to keep the cost of any required textbooks or materials as low as possible.
Can I get a refund if I stop coming to my group class once it’s started?
If you have registered for a class and would like to withdraw, you must do so at least 7 days prior to the start date of the class in order to receive a full refund.
If you decide to withdraw during the first week of classes, you can receive a credit of 75% of your class payment to use for the next term of classes. No credits will be issued after the first week of classes.
Please note that NO refunds will be issued for student withdrawals once classes have started, or for missed classes. This applies to group and customized lessons.
You can view our full refund and credits policyhere.
I signed up for a group class, but it didn’t meet minimum enrollment. What happens now?
All group classes for ages 14+ must have at least 4 students to meet minimum enrollment, unless otherwise listed. Kids' group classes must have at least 5 students.
CSL reserves the right to cancel any class if it does not meet minimum enrollment.
If your class doesn’t meet minimum enrollment, we will contact you the week before classes begin to discuss your options, which could include:
Converting your payment into customized lessons.Please note that there is a price difference between group classes and customized lessons.
Offering you a 100% credit toward a future group class.
If I have to miss a group class session, how can I make up the material?
Please contact your teacher, and s/he will email you the material that was covered in class. We cannot offer make-up lessons for you individually if you miss a group class.
For virtual classes, each class is recorded, and you can access your class recording in your class Google Drive folder to review it at a time that's more convenient for you. You'll have access to the class recordings throughout that particular term.
What if I have to cancel a private lesson or put my lessons on hold for a time?
You can view our 12-Hour Cancellation Clause and policy for the Expiration of Hourshere.